In March, Manta Freight successfully managed the import and delivery of a high-end AISA SAESA 240 plastic tube packaging machine from Switzerland to TubePac International in South Africa, showcasing its meticulous attention to detail.
‘We don’t just transport goods – we manage the entire logistics process,’ Michael explains. ‘We oversaw every aspect, from shipment to the rigging of the machine at the customer’s premises in Johannesburg. Our precise coordination and clear communication ensured a seamless operation. Rigging companies trust us because we handle every detail with expertise.’
Specialising in bespoke logistics for industries such as packaging, print and manufacturing, Manta Freight’s personalised approach guarantees customers receive dedicated attention at every step. ‘Our customers benefit from one-point communication, which fosters trust and efficiency,’ Michael emphasises. While digital transformation is reshaping the industry, Manta Freight remains committed to the human element of customer service. ‘Technology is a great tool, but nothing replaces direct, personal interaction,’ he adds.
The company continues enhancing its online portal to streamline documentation and tracking – ensuring that technology supports, rather than replaces, its hallmark personalised service.
Mastering high-value shipments
Handling large, high-value equipment like the AISA SAESA 240 requires precision, coordination and expert oversight. ‘It’s about managing every detail meticulously to ensure a smooth and timely delivery,’ Michael explains.
Manta Freight has played a crucial role in assisting TubePac International with the transport of high-end packaging machinery. ‘At every stage, we focus on efficiency, service, attention to detail and clear communication. We manage the risks so that our customers can focus on their operations, knowing their equipment is in safe hands.’
He continues: ‘There have been challenges along the way, but our team is always adaptable and proactive. We’ve built a strong partnership with TubePac, and their managing director, Glenton Pick, has expressed his appreciation for our dedication. Our relationship isn’t just transactional – it’s built on trust, reliability and a shared commitment to overcoming challenges together.’
It’s about managing every detail meticulously to ensure a smooth and timely delivery.”
Once shipments arrive in South Africa, the focus shifts to customs clearance and final delivery. ‘We secure the best transit plans, track cargo in real-time and manage all permits and documentation. Our proactive approach minimises delays and ensures smooth execution,’ Michael says.
Port congestion remains a well-known issue in logistics, but Manta Freight has proactively sought alternative solutions. ‘We’ve started leveraging rail transport for certain shipments to Johannesburg, and in some cases, it has proven to be the faster option,’ Michael reveals. While details remain confidential, this approach has already reduced lead times significantly.
Transparent communication is at the heart of Manta Freight’s service philosophy. ‘Managing customer expectations is about respecting their needs and understanding their concerns,’ Michael explains. To keep customers informed, the company utilises WhatsApp groups, live tracking and detailed status reports. ‘We provide real-time updates from the moment a truck enters the port to when it departs, ensuring complete visibility,’ he adds. This level of transparency builds trust and strengthens long-term relationships.
As a family-owned business, Manta Freight takes a deeply personal approach to customer service. ‘My sister has been with the company since 2007, and my brother joined more recently. We’re all fully committed to our customers’ success,’ Michael shares. Unlike large multinationals that rely on rigid systems, Manta Freight prides itself on its agility and ability to offer hands-on, customised solutions. ‘We see ourselves as a nimble boat in an ocean of massive corporate ships,’ he adds.
With an eye on the future, Manta Freight is expanding its global footprint while embracing innovations like rail transport and enhanced IT systems. However, its core values remain unchanged. ‘We’re here to simplify logistics for our customers, alleviating challenges while delivering a service that speaks for itself,’ Michael concludes.
