Another Beswick principal is Bobst, whose Helpline Plus remote assistance service allows machine problems to be diagnosed and solved remotely, online.
To protect health, much activity has been paused, but shutting shop isn’t an option for food and pharmaceutical packaging converters. For these key industries, keeping machines running is crucial, and the answer is to get connected with remote assistance.
For those converters using Bobst machines, Helpline allows instant contact and connection with technical support staff.
These Bobst experts are then able to remotely and digitally diagnose and troubleshoot problems via a secure connection, helping remove the need for face-to-face intervention. 80% of electrical issues can be solved online without need for instruction, and for more complex issues staff can provide step-by-step instructions to plant staff to rapidly fix machines.
Quickly connected to Bobst machinery, Helpline Plus gets equipment up and running, reducing the impact of machine faults and resultant downtime during this period of unprecedented pressure, all without risking human health. Almost 3 000 machines are already connected and served by Bobst experts, and more are being added by the day.