Beswick Machinery was another company quick to publish a comprehensive plan of action.
‘Having witnessed the severe impact of the virus on many well-developed and organised communities in the rest of the world, our priority is firmly on supporting all initiatives to prevent a human catastrophe of enormous proportions in our own country,’ explains MD, Bruce Beswick. ‘For this reason we’re adhering to all government isolation protocols and regulations.’
As an integral link in the packaging chain, and because Beswick Machinery’s customers supply the food and pharmaceutical industries, the company falls into the essential services category and has implemented a variety of emergency measures.
While offices are closed, management and customer service teams are fully operational – working from home – able to obtain spare parts from overseas suppliers, or providing emergency service in the event of a breakdown.
For example, a message from Atlas Titan (among Beswick’s principals) outlines steps taken to ensure ongoing customer support.
‘Travel restrictions mean we have fewer staff members in attendance in our global service centres but we remain fully focused on continuing to provide uninterrupted technical service support, including the supply of essential parts required to keep customers’ businesses during this difficult period,’ says a spokesman.
Service centres remain open to provide technical support to all customers via the 24/7 Remote Atlas Service Gateway; to respond to technical queries sent by email; to maintain the technical support App for video/voice calls for customers; to continue to provide 24/7 telephone support to all qualifying customers (+44 1234 846500); and to process quotes and supply spare parts.